Frequently asked questions
Everything you need to know about SafeHome UK before you start your Housing Complaint Case File.
SafeHome UK is a record-keeping and documentation tool that helps residents organise housing issues — like damp, mould and repairs — into a complete Housing Complaint Case File with evidence, timelines, communications and photographs.
No. SafeHome UK provides information and document preparation only. It does not provide legal advice, make liability or breach determinations, or recommend enforcement. For legal advice, consult a qualified professional.
No. SafeHome UK never contacts your landlord, council or any third party on your behalf. You stay in control and decide whether and when to send any document you create.
It is a professional, organised document built from your information — including an executive summary, evidence register, timeline, communication log, photo appendix, and any health or vulnerability details you choose to record. It is far more than a single complaint letter.
Yes. You can upload photographs as evidence. They are stored securely within your own case and used to build your evidence register and photo appendix.
Your complaint becomes part of your case file. You can log responses, visits and portal updates, keeping a complete, time-stamped record of what happened and when.
If no response is logged, SafeHome UK can help you prepare a professional follow-up complaint, generated from your existing case history.
SafeHome UK helps you track time since you reported the issue. If a reasonable period passes without a response, you can generate follow-up complaints that reference your original complaint and timeline.
Yes. Follow-up complaints are generated from your same case file, so they automatically reference your original complaint, dates, evidence and communication history.
Yes. You can download your Housing Complaint Case File, evidence packs and follow-up complaints as professional PDFs to keep or send.
Yes. Your information is stored securely and tied to your account behind authentication. SafeHome UK does not sell your information or share your case with third parties. See our Privacy Policy for full detail.
SafeHome UK is completely free for UK tenants — £0.00, with no credit card required. You can build unlimited case files, follow-up complaints and evidence packs at no cost.